Job Description
Customer Service Manager
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Wednesbury
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£35,000 – £45,000 depending on experience
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Permanent | Full Time | On-site
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Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?
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We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support.
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It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.
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The role
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You’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.
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Your responsibilities will include:
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- Managing and coordinating the day-to-day customer service function
- Overseeing sales order processing and ensuring customer requirements are handled efficiently
- Acting as a key point of contact for customer service queries and issues
- Managing and supporting a Customer Service Coordinator
- Maintaining effective office systems, processes and procedures
- Providing administrative support to the senior leadership team
- Working closely with internal departments to resolve issues and improve the customer experience
- Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives
- Liaising with the People team regarding starters, leavers and employee-related processes
- Supporting Health & Safety activity, compliance and training
- Coordinating suppliers and external service providers
- Supporting building, facilities, utilities and security requirements
- Identifying opportunities to improve processes and ways of working across the function
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About you
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We’re looking for someone who is organised, proactive and comfortable juggling a varied workload.
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You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager.
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You’ll ideally bring:
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- Previous experience managing a customer service, sales office or administrative function
- Experience within a manufacturing, engineering, distribution or similarly fast-paced environment
- Strong organisational and multitasking skills
- Excellent communication and relationship-building ability
- Experience managing or supervising others
- Confidence dealing with customers and resolving issues
- Good commercial awareness and attention to detail
- Strong Microsoft Office skills
- A practical, solutions-focused approach
- The confidence to work with colleagues at all levels of the business
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This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business.
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If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you.
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Apply today or contact MET Professional for a confidential conversation.
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