M&E | Operations Manager

Overview

In this role, you will lead operational performance across projects and service teams within a building services context. You will align resources, delivery priorities, and governance to meet safety, quality, and financial goals. You’ll work with project leadership, commercial, design, planning, and supply-chain partners to strengthen client relations and drive sustainable growth. Your impact spans process improvements, risk management, and delivering high-profile projects in a collaborative environment.

Pay / Benefits

• Competitive salary and comprehensive benefits package
• Generous annual leave and company pension provision
• Car allowance, company vehicle or project travel support (depending on seniority)
• Ongoing training and professional development
• Clear career-progression opportunities
• Opportunity to work on technically challenging projects

Responsibilities

• Lead day-to-day operational performance across projects, contracts and service teams
• Plan resources, workload, mobilization and delivery priorities
• Monitor safety, quality, programme, customer service and financial performance
• Support project managers with problem-solving, escalation and recovery planning
• Develop and maintain strong client relationships and identify opportunities for repeat work
• Improve operational procedures, reporting, productivity and consistency
• Manage and develop operational staff with clear objectives and performance expectations
• Collaborate with commercial and estimating teams on budgets, risk, pipeline and handover
• Ensure compliance with company policies, statutory requirements and contractual obligations

Key requirements

• Proven operational leadership within building services, construction, engineering or facilities delivery
• Strong people, client, commercial and performance-management skills
• Able to manage multiple priorities, projects and operational risks
• Practical, accountable and focused on service quality and continuous improvement
• Strong IT, reporting and stakeholder-coordination skills
• Able to work independently, prioritise effectively and maintain reliable processes
• Ability to travel to and work from the Billericay location as required

• stakeholder management
• problem-solving
• team leadership
• IT proficiency
• reporting and analytics
• stakeholder coordination

…