Customer Service Manager – Hybrid, Data-Driven Leader

British Business Bank is seeking a leader to head a multi-channel customer service team in a hybrid London setting. You will drive a high-quality, compliant service by leveraging customer insight and performance data to inform continuous improvement and the customer experience strategy.

You will oversee operational performance, service levels and quality, using MI to spot opportunities and coach staff, while collaborating across Start-Up Loans and the wider British Business Bank to evolve our

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