Account Manager (Print _ Direct Mail), London

Overview

In this role within HH Global’s Client Engagement team, you will ensure professional, on-time delivery of services to a FMCG client, handling client briefs, timelines, supplier briefs, and reporting. You’ll build strong stakeholder relationships, manage scope and invoicing, and drive improvements in processes and quality. The position blends office, client-site, and home-based work, with a focus on delivering value through accurate execution and proactive problem-solving. You will work within a global leader in responsible marketing activation, contributing to scalable, sustainable campaigns.

Responsibilities

• Provide technical support across Print, Direct Mail and POSM projects from brief to delivery
• Manage briefs and timelines to keep projects on track
• Attend briefings and status calls to align with client needs
• Suggest innovations and value-adding ideas
• Brief suppliers and oversee production ensuring quality and on-time delivery
• Maintain communication with the account team and clients throughout
• Manage scope changes, assess cost impacts early, and ensure correct invoicing
• Track and record activity using required tools and processes
• Review completed projects to drive continuous improvement with clients and suppliers
• Ensure invoicing procedures are followed, raise purchase orders, monitor deliveries and generate internal/client reports

Key requirements

• Print or Direct Mail experience with client-facing focus
• Excellent interpersonal skills
• Numerate with commercial mindset and multi-project management ability
• Strong attention to detail and time management
• Excellent verbal, written, and presentation skills
• Proficient in M365 (Outlook, Excel, PowerPoint, Word)

• interpersonal skills
• time management
• attention to detail
• communication
• team player
• M365

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