Lead Product Analyst – Send

Overview

In this role, you will bridge data, product strategy, and operational excellence to support high-volume transfers. You’ll help clarify customer requirements, reduce friction, and improve reliability across the transfer journey. You will work with cross-functional teams to define KPIs, track impact, and shape a scalable, high-quality customer experience. The role offers the chance to influence growth by making services more predictable and efficient, directly affecting retention and revenue. You will operate in a fast-paced fintech environment focused on enabling seamless, borderless money movement.

Pay / Benefits

• Salary: 75,000 – 115,000
• Company Restricted Stock Units
• Hybrid working
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise
• London office benefits (implied)

Responsibilities

• Lead analytical capacity for critical workstreams in the Send pod
• Drive insight generation and impact tracking to improve transfer verification and reduce friction
• Analyze and shape strategies to improve response times and service quality, scaling support operations
• Define and monitor KPIs for new product features and their impact on conversion, engagement, and stickiness
• Support growth by increasing product reliability and service efficiency to influence retention and expansion

Key requirements

• 5+ years in analytical roles with strong data analysis skills (SQL & Python)
• Experience conducting regular A/B tests and causal analyses to measure impact of product changes
• Experience partnering with Product Managers to set KPIs and monitor feature impact
• Strong stakeholder management and collaboration skills; bias to action
• First Principles thinking to structure and solve ambiguous problems

• collaborative
• influential / stakeholder management
• bias to action
• SQL
• Python
• A/B testing

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