Manager, Publisher Success

Overview

In this role, you lead the UK arm of GumGum’s EMEA Publisher Success team, partnering with strategic publisher accounts to drive retention, growth, and long-term value. You will coach a regional team, optimize performance, and serve as the senior contact for key partners, aligning publisher needs with our supply strategy. You’ll collaborate across commercial, product, and engineering teams to ensure smooth integrations, improved service, and revenue growth. This role offers impact across markets and a chance to shape how publishers succeed with GumGum’s Mindset-driven platform.

Pay / Benefits

• flexible work environment
• remote work option
• in-office or remote-friendly
• commutable distance requirement

Responsibilities

• Lead and develop the EMEA Publisher Success team to boost performance and career growth
• Act as senior point of contact for high-value publisher partners, focusing on retention and expansion
• Monitor partner health, performance metrics, and optimize inventory to drive upsell opportunities
• Develop streamlined processes, training materials, and SLA adherence to improve service quality
• Collaborate with Engineering, Ad Ops, Product, and Revenue to align publisher needs with supply strategy
• Drive smooth integration of new supply and transition publishers into ongoing success management
• Keep partners informed on ad tech trends, regulatory requirements (e.g., TCF 2.2, ads.txt) and compliance

Key requirements

• Proven experience leading an account management or publisher-success team
• Strong verbal and written communication for client-facing and cross-functional meetings
• Analytical problem-solving with ability to translate data into actionable insights
• Proficiency in media math, Excel, and reporting tools to analyze yield and health
• Solutions-oriented mindset for troubleshooting technical integrations with Product and Engineering
• Technical familiarity with JIRA, Zendesk, Google Suite; experience leveraging AI tools for efficiency
• Excellent organizational and prioritization skills in a fast-paced setting
• Deep expertise in digital advertising, ad tech, programmatic trends

• leadership
• communication
• analytical thinking
• Excel
• reporting tools
• JIRA

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