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Job Summary
It takes all types of people to help save and improve lives. As a Blood Donation Team Assistant, you’ll play an important part in delivering a positive experience for our donors and supporting our donation teams across a variety of session locations. You’ll help care for donors after they have donated, prepare refreshments, make appointments and maintain accurate records, while helping to ensure sessions run safely and efficiently. This is a rewarding opportunity to contribute to a service that makes a real difference every day. You’ll receive full training and ongoing support to develop new skills in a team environment where caring for donors, maintaining quality standards and delivering excellent customer service are at the heart of everything we do.
Main duties of the job
- Make a meaningful contribution to the donor experience by providing excellent care and customer service in the post donation recovery area.
- Support donors throughout their visit by preparing and distributing refreshments and maintaining close observation following donation.
- The role will require you to be available on a bank to work variable hours and days, including evening shifts, weekends and bank holidays with appropriate notice.
- Blood collection takes place in a variety of locations, requiring you to undertake journeys in our vehicles or in your own vehicle for up to 2 hours.
- You will be required to load, unload, assemble and dismantle equipment on a daily basis including heavy objects of up to 13 kgs.
- Help create a safe environment for donors, colleagues and visitors by maintaining high standards of health, safety and infection control.
About You
Experience and Knowledge
- Experience of dealing with the public
Qualifications and Training
- Good standard of numeracy and literacy
- Able to follow written instructions and successfully complete training and ongoing competency assessments.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference – Caring, Expert and Quality. Together we’ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer:
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture – we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the
Next steps
This vacancy will close at 23:59 on Tuesday 6 October 2026.
The assessment process for this role will include a session visit and an in-person interview.
Session Visits will be held on Tuesday 13 October, subject to confirmation.
If you attend the visit, the interviews will be held on Friday 16 October, subject to confirmation.
For informal enquiries please contact Katherine Willdridge, Senior Sister at katherine.willdridge@nhsbt.nhs.uk
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