Global CRM & Retention Strategist

Scott Dunn is seeking a Global CRM & Retention Manager in London to own guest retention and repeat bookings. You will partner with Marketing, Guest Loyalty, Sales and Customer Service to implement the retention strategy, optimize guest journeys, and ensure data-driven, on-brand interactions across Scott Dunn’s portfolio of luxury brands.

The role blends strategic thinking with hands‑on execution, requiring a deep understanding of luxury guests and proficiency in CRM, segmentation, and data

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