Lead Technical Program Manager – Vice President Process Engineer

Overview

As a Senior Process Engineer, you will design and improve end-to-end operational journeys to drive superior customer outcomes in retail banking. You’ll collaborate with cross-functional teams to deliver scalable, compliant solutions and embed risk and controls from the start. Your work shapes end-to-end process design, enhancing quality, consistency, and effectiveness while mentoring junior engineers and expanding digital banking capabilities. This role sits at the intersection of product, operations, and technology, in a fast-paced, agile environment.

Responsibilities

• Design and optimize end-to-end operational journeys across retail banking products using BPMN 2.0 (Signavio or equivalent)
• Collaborate with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align on requirements and timelines
• Lead process engineering workstreams, plan work, manage dependencies, and drive decisions in agile settings
• Embed risk and controls into process designs by identifying operational and regulatory risks early and ensuring appropriate controls
• Drive continuous improvement through data analysis, root cause investigation, and feedback loops to simplify, standardize, and automate processes
• Mentor junior engineers through coaching, design reviews, and best-practice sharing
• Champion customer-centric process designs
• Foster a diverse and inclusive team culture
• Contribute to initiative leadership as needed
• Communicate clearly to build alignment with senior partners across business and technology
• Support a culture of ownership, critical thinking, and continuous improvement

Key requirements

• Strong process design expertise with BPMN 2.0 experience (Signavio or similar)
• Ability to align and communicate with cross-functional stakeholders
• Capable of organizing work, prioritizing, managing dependencies, and delivering autonomously
• Understanding of operational risk and compliant, well-controlled processes
• Critical thinking and continuous improvement mindset
• Mentorship and team-oriented attitude
• Self-starter in fast-paced, evolving environments
• Strong knowledge of retail banking products and operations
• Experience working in agile product delivery
• Strong analytical capability and structured decision-making

• Mentorship
• Cross-functional collaboration
• Critical thinking
• BPMN 2.0
• Signavio or similar tooling
• Agile product delivery

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