Service Desk Specialist – ITIL & ServiceNow

Company: Sword Group
Apply for the Service Desk Specialist – ITIL & ServiceNow
Location: Scotland
Job Description:

Sword is a leading provider of business technology solutions, delivering transformation in energy, public and finance sectors. The Service Desk Analyst will own incidents and requests, investigate issues, and provide professional, timely support while maintaining high service standards.

The role emphasizes structured problem solving, knowledge sharing and continual improvement across the Service Desk Operations team.

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Posted: October 5th, 2026