Job Description
We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Box Office Sales Administrator to join our Tramway Arts & Music team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 per week, typically working Tuesday to Saturday with evening work on show evenings.
Contract type: Fixed Term until 30/08/2027
Location: Tramway, 25 Albert Drive, Glasgow, G41 2PE
What you’ll do
As a Box Office Sales Administrator, you’ll be a part of an established team, reporting to the Venue Manager. You’ll play an essential role in providing a ticketing service for our programme’s events. Your work will make a visible and lasting difference. This could be:
- Supporting our communities
- Helping people get active
- Creating cultural experiences
- Or working behind the scenes to make it all happen
Who you are
We’re looking for someone with the right skills who brings energy to the role.
For Fixed Term Roles – If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.
We’re looking for:
- To perform a reception function at Tramway, acting as the first point of contact for visitors and customer providing excellent levels of customer service
- To set up events on the Tessitura Box Office ticketing system and arrange reporting for partners.
- Deliver Box Office function at Tramway for events including selling tickets and liaising with companies to organise guest tickets
- Supervise the Box Office Clerk team (bank staff), arranging rotas, ensuring H&S checks and policy are adhered to and providing information and guidance.
- Lead on Tramway’s access provision and communication for public-facing activity.
When selecting candidates for interviews, managers will look for candidates who meet all the essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
If you still have questions about the role, please contact us at tramwayvenuemanagement@glasgowlife.org.uk to arrange an informal chat.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.
What’s next
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 18 th October 2026. Interviews are provisionally scheduled for week commencing 26 th October 2026
Who We Are
Our Arts & Music service brings Glasgow to life! From world-class festivals to inspiring community programmes, we use the power of creativity to connect, include, and uplift people of all ages and backgrounds. We deliver unforgettable cultural experiences that enrich lives and boost the city’s vibrant visitor economy. Read more here – https://www.glasgowlife.org.uk/arts-music-and-cultural-venues
Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities – where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first
We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.
Application Packs
We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.
Further Information
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us
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