Gateway Electronic Components is a specialist distributor of electronic components, providing high-quality products and tailored solutions to customers across industries such as industrial, aerospace, defence, and manufacturing.
Part of the Solid-State plc group (Solsta), Gateway brings together the agility and close-knit feel of a specialist business with the strength, stability, and global reach of a wider technology organisation. This means we’re able to support both cutting-edge engineering and strong commercial delivery, working in partnership with our customers to solve real-world challenges.
At Gateway, you will be part of a collaborative team where technical expertise, innovation, and customer focus are at the heart of everything we do—offering real opportunities to develop and grow your career.
The Role
We are looking for an Internal Sales Representative to join our team at Gateway Electronic Components in Nantwich.This is a varied, commercially focused role where you will manage and develop relationships with existing customers while identifying opportunities to grow business across your accounts. You will be involved throughout the sales process, from responding to initial enquiries and preparing quotations through to processing orders, coordinating delivery and following up on future opportunities.
Working closely with colleagues across Sales and other areas of the business, you will help customers identify the right technical and commercial solutions while ensuring they receive a responsive and professional service.You don’t need to come from an electronics background. Previous sales or customer facing experience is essential, but we will support you in developing your product knowledge through on the job learning and supplier training.
The role is primarily based at our Nantwich site, although some occasional UK travel and flexibility to work from other company locations will be required.
What You Will Be Doing
- Act as a key point of contact for customer sales enquiries, providing prompt and accurate information.
- Prepare quotations, balancing competitive pricing with commercial and profitability considerations.
- Process customer orders and work with colleagues to ensure products and services are delivered as expected.
- Build and maintain strong relationships with key contacts across assigned accounts.
- Proactively identify opportunities to develop existing accounts and generate additional business.
- Follow up quotations, leads, opportunities and customer requirements to help drive sales activity.
- Work collaboratively with Sales colleagues and other departments, including Logistics and Finance, to support effective order fulfilment.
- Help identify appropriate technical and commercial solutions to meet customer requirements.
- Maintain accurate and up-to-date customer and sales information within CRM systems.
- Respond to customer queries, issues and complaints, resolving these where possible and escalating when appropriate.
- Support business development activity across identified customers, products and market sectors.
- Attend supplier training to build your knowledge of Gateway’s component portfolio and the solutions available to customers.
- Provide wider administrative support to the Internal Sales Director and sales function as required.
What We Are Looking For
You will be comfortable building relationships with customers and will enjoy working in an environment where good service and commercial awareness go hand in hand.
You will ideally bring:
- Previous experience within a sales or customer-facing role.
- Strong communication and relationship-building skills.
- A proactive approach to developing customer accounts and identifying sales opportunities.
- Good organisational skills with the ability to manage several priorities at once.
- Strong attention to detail and accuracy.
- Confidence using Microsoft Office and CRM systems.
- The ability to work effectively both independently and as part of a wider team.
- A customer-focused approach with the confidence to resolve queries and problems.
- Experience working with technical products or within an electronics/components environment would be advantageous but is not essential.
Joining Gateway means becoming part of a specialist business where customer relationships, technical knowledge and responsive service are central to what we do. You will also have the opportunity to develop your knowledge through supplier training and work alongside experienced colleagues across the wider business.
Ready for Your Next Sales Opportunity?
If you have a background in sales or customer service and are looking for a role where you can develop customer relationships, build your commercial knowledge and contribute directly to business growth this could be an excellent next step in your career.
Benefits For You
- EV Salary Sacrifice Scheme
- 26 Days Annual Leave Plus Bank Holidays + More For Length of Service
- Pensions Plan
- Company Sick Pay Scheme
- Life Assurance Scheme
- Profit Share Scheme
- All Employee Share Plan
We are an equal opportunity employer fostering an inclusive recruitment experience for all candidates.
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