Credit Control Team Leader
Location: BedfordHours: 37 hours per week, full-timeSalary: £35,000 – £37,000 DOEContract: Permanent
Are you an experienced Credit Control professional with proven experience managing and developing a small team?
We are looking for a Credit Control Team Leader to join a well-established organisation based in Bedford. This is a key role responsible for overseeing the day-to-day billing and credit control function, while leading and supporting a small finance team.
You will need to be highly organised, confident managing complex accounts and comfortable handling sensitive payment conversations, with a strong focus on accuracy, customer service and developing your team.
Please note: Previous experience managing a small team is essential for this position, and we will only be able to consider applicants who can demonstrate this experience.
About the role:
You will take responsibility for the day-to-day management of the billing and credit control function, ensuring accounts are managed effectively, invoices are accurate and produced on time, and the team delivers a consistent and high-quality service.
Key responsibilities will include:
- Lead, support and develop a small finance team.
- Oversee the complete billing and credit control cycle.
- Ensure invoices are accurate and produced within agreed timescales.
- Manage customer accounts and oversee collection activity.
- Manage complex account queries and escalations.
- Support customers experiencing payment difficulties and handle sensitive conversations professionally.
- Maintain appropriate financial controls and processes.
- Ensure VAT is handled correctly.
- Manage Direct Debit collections and associated processes.
- Build strong relationships with customers and internal stakeholders.
- Identify opportunities to improve processes and ways of working.
The successful candidate will ideally have:
- Strong experience within credit control, billing or accounts receivable.
- Previous experience managing a small team – essential.
- Experience coaching, supporting and developing team members.
- Experience managing complex financial processes and controls.
- Excellent attention to detail and accuracy.
- Strong communication and relationship-building skills.
- Confidence handling challenging or sensitive payment conversations.
- A professional and customer-focused approach.
We would be particularly interested in speaking with experienced Credit Control Team Leaders, Accounts Receivable Team Leaders/Managers, Billing Team Leaders or Senior Credit Controllers with proven people-management responsibility.
What’s on Offer?
- Salary of £35,000 – £37,000 DOE
- Pension scheme
- Health Care Cash Plan
- Employee Assistance Scheme
- Training and career development opportunities
- Supportive and collaborative working environment
- Opportunity to lead and develop a small finance team
- Varied role combining people management with hands-on credit control and billing responsibilities
If you’re an experienced Credit Control professional who enjoys leading and developing people while still being involved in the day-to-day operation, we’d be keen to hear from you!
OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignm
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