Head of Customer Operations & Experience

Reed in Manchester is seeking a Head of Customer Operations to lead the customer service and technical support teams, ensuring a seamless post-sale experience from order to installation and after-sales support. The role reports to the Managing Director and involves close collaboration with Sales, Finance, Logistics and Marketing to align customer operations with business goals.

The successful candidate will build and run a high-performing function, own KPIs and cost base, and shape processes to

#J-18808-Ljbffr…