Customer Experience Team Lead – Repairs (Maternity)

Norwich City Service Limited (NCSL) seeks a Customer Experience Team Leader (Maternity Cover) to oversee the repairs-focused customer service function on-site in Norwich. You will manage daily operations, handle complex enquiries, and drive improvements in booking and reporting accuracy.

The ideal candidate will lead a high-performing team, communicate clearly with the public and colleagues, and use IT tools (Excel/Word) to generate clear reports while maintaining compliance and KPIs.

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