Global Account Director

Overview

In this role you drive growth and profitability for a portfolio of global enterprise customers, acting as the executive owner of the relationship. You will align Ricoh’s capabilities with client objectives across countries, leading virtual teams to uncover opportunities and deliver measurable outcomes. You partner with cross-functional groups to shape strategic account plans and ensure high satisfaction and renewal. This position offers impact at scale in a values‑driven, collaborative culture. You’ll work on meaningful transformation initiatives that influence how large organizations work.

Pay / Benefits

• fair rewards
• flexible working
• wellbeing resources
• learning pathways and mentoring
• career opportunities across functions
• recognition programs such as Imagine. Change. Awards

Responsibilities

• Own and develop strategic relationships with senior decision-makers across global enterprise customers
• Create and execute global account strategies delivering sustainable revenue growth
• Drive new business opportunities across digital services, workplace technology, software, automation and managed services
• Increase wallet share by aligning opportunities with customer priorities and transformation agendas
• Lead complex multinational sales engagements from opportunity identification to execution
• Build trusted advisor relationships by understanding industry trends and emerging technologies
• Collaborate with sales, technical, service delivery and regional leadership across Ricoh’s global business
• Provide strategic direction and leadership to cross-functional virtual account teams
• Ensure customer satisfaction, operational excellence and contractual commitments
• Deliver against ambitious revenue, profitability and growth objectives

Key requirements

• Proven success managing and growing large multinational customer relationships
• Extensive experience in strategic account management, enterprise sales or global account leadership
• Background in IT services, managed services, digital transformation, cloud, software, workplace technology or consulting
• Experience engaging and influencing C-suite and senior business stakeholders
• Track record delivering complex, multi-country sales opportunities and long-term customer growth
• Experience leading cross-functional teams in a matrix organisation
• Fluent English; additional languages advantageous
• Bachelor’s degree; MBA or postgraduate qualification advantageous

• Consultative selling
• Negotiation
• Relationship management
• IT services
• Digital transformation
• Cloud

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