Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Mental Health Law Practitioner / Receptionist
Location: Cygnet Lodge / Cygnet GrangeContract Type: Full TimeHours: 40 hours per week, Monday to FridaySalary: £29,110 per annumJob Requisition ID: JR3609
Helping others improve and turn their lives around. There’s no better feeling. It’s what we do for thousands of people across more than 150 sites throughout the UK. Be a part of it.
We are currently recruiting for a Mental Health Law Practitioner / Receptionist to join our team across the Grange and Lodge.
This dual-role position combines responsibility for ensuring compliance with Mental Health Act legislation and providing a professional, welcoming reception service for patients, visitors, professionals and colleagues.
The successful candidate will be highly organised, approachable and able to manage a varied workload in a fast-paced healthcare environment.
Your Day-to-Day
Mental Health Law Responsibilities
- Ensure all procedures relating to the Mental Health Act 1983 and associated legislation are adhered to.
- Ensure the lawful detention of patients and the maintenance of accurate statutory records.
- Ensure all Mental Health Act documentation is securely stored and maintained.
- Receive and process section papers during working hours.
- Arrange correction of any errors relating to patient detention to ensure legal compliance.
- Ensure patients and nearest relatives are informed of their rights and support them in exercising those rights where appropriate.
- Maintain an up-to-date list of mental health solicitors and support arrangements for representation at hearings and appeals where appropriate.
- Liaise with clinical teams, external agencies and legal representatives as required.
- Support Mental Health Act audits and compliance monitoring activities.
Reception Responsibilities
- Deliver a professional and welcoming front-of-house service.
- Greet and assist visitors, patients, families and external professionals.
- Answer, screen and redirect telephone calls and email enquiries.
- Manage incoming and outgoing post and deliveries.
- Maintain visitor logs and site access procedures.
- Provide general administrative support to the hospital team.
- Book meetings, arrange appointments and support diary management where required.
- Ensure reception and public areas are maintained to a professional standard.
We Are Looking For Someone Who Has
- Previous administration and customer service experience.
- Experience working in a reception or front-of-house environment.
- Strong organisational skills and attention to detail.
- Excellent verbal and written communication skills.
- Good knowledge of Microsoft Office, including Word, Excel and Outlook.
- GCSEs (or equivalent) in English and Maths.
- The ability to work independently and manage competing priorities.
- Experience working within healthcare or mental health services is desirable.
- Knowledge of Mental Health Law and associated legislation is desirable.
- Knowledge of compliance and auditing requirements within healthcare settings is desirable.
In Return, You’ll Receive
- Full training and induction.
- Regular coaching and support.
- Employee Discount Scheme.
- Company Pension Scheme.
- Company-paid Life Assurance.
- Smart Health Toolkit, including fitness programmes, nutrition consultations and health checks.
- Health Cash Plan.
- Subsidised meals whilst on duty.
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