Technical Service Engineer

With vessels at sea exchanging critical information between headquarters, ports, suppliers, and customers, fast, reliable, and robust satellite communications are paramount.

As a Technical Service Engineer, you will support the organisation and its customers by working practically with a variety of marine satellite communication systems. You will be an integral part of our Service Engineering Team, delivering servicing, installation, and commissioning activities for a large portfolio of communications systems including GMDSS, VSAT, and on-board satellite and radio communications.

Key Responsibilities

• Independently carry out site surveys, installations, commissioning, fault-finding, repairs, and inspections on board vessels.
• Test and prepare equipment prior to and post-installation.
• Undertake compliance testing and deliver a full technical handover to the customer upon completion.
• Perform 1st and 2nd tier system monitoring.
• Attend and support product and acceptance trials.
• Produce timely, detailed service reports.
• Take ownership of service engineering levels, handling business-critical issues, alerts, and incidents.
• Maintain high self-motivation, adapt to varying role demands, and travel worldwide as required for vessel support and installations.

Person Specification & Requirements

Essential Experience & Background

• Experienced Service Engineer, ideally with an electronics or marine bias.

Qualifications & Technical Skills

• Completed apprenticeship in Marine and/or Electronics Engineering (or equivalent experience).
• Ability to read technical drawings and wiring diagrams.
• Ability to pass an offshore medical assessment.
• Full UK Driving Licence and valid Passport with UK work clearance.
• Sound knowledge of the marine industry/environment.
• Basic understanding of IP networking.
• Problem Solving & Communication: Excellent oral and written communication skills; proactive problem solver with a systematic approach to task execution under pressure.
• Work Ethic & Qualities: Self-sufficient, tenacity to achieve goals, curious to learn latest technologies, and accountable for service quality.
• Teamwork: A collaborative team player who shares knowledge and treats others with respect.
• Compliance & Safety: High awareness of Health & Safety standards and GDPR-compliant data handling.

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