Senior Groups & Events Sales Executive

Overview

In this role you drive the end-to-end management of groups and events, coordinating with hotel teams to ensure flawless delivery and guest satisfaction. You’ll act as the liaison for clients, transforming inquiries into bookings while maximizing revenue opportunities. You work closely with cross-functional colleagues to align operational detail with client expectations. This position offers a chance to shape event experiences within a global hotel group and advance your career in a dynamic setting.

Pay / Benefits

• My MeliáRewards program
• My MeliáBenefits
• flexible compensation
• exclusive discounts on products and services
• promoting an active and healthy lifestyle

Responsibilities

• Manage group and event bookings from contract to departure with precise planning and communication
• Coordinate pre-event logistics including contracts, deposits, billing, accommodations and documentation
• Collaborate with hotel departments to ensure smooth event delivery and clear client understanding
• Prepare and distribute BEO batches, weekly summaries, and other operational reports
• Maintain booking information in SAP and internal systems within deadlines
• Support Groups & Events Manager and Sales Coordinator in organizing confirmed business
• Conduct showrounds of facilities for clients to showcase spaces
• Identify upsell opportunities for F&B, spaces, and other services with profitable terms
• Attend events and address client needs promptly, collecting feedback post-event
• Coordinate with Credit Controller on deposits and billing requirements
• Keep accurate group files and client correspondence up to date

Key requirements

• Experience in Groups & Events, Conference & Banqueting, Sales or similar hotel environment
• Strong organisational and planning skills for multiple bookings and deadlines
• Excellent communication and interpersonal skills with clients and internal teams
• Genuine customer focus and service mindset
• Commercial awareness for upselling opportunities and balancing client needs with hotel interests
• Proactive problem solving for operational challenges and changing requirements
• Attention to detail in contracts, documentation, billing, and deposits
• Good IT skills and familiarity with hotel systems; SAP experien​ce advantageous
• Ability to work collaboratively with Sales, F&B, Operations, Finance and other departments
• Flexible and adaptable to a busy Groups & Events operation

• Organisational skills
• Communication/interpersonal skills
• Customer focus
• Commercial awareness
• SAP
• hotel systems/IT literacy

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