AI Product Manager

Overview

In this role you will own the AI & Automation product area within the Retail UK & Ireland Product team, shaping strategy and delivering AI-powered capabilities across the insurance customer journey. You will collaborate with engineering, UX/UI, Compliance and market leaders to translate opportunities into shipped products and value realisation. The role supports Howden’s 2030 vision of technology-enabled growth, driving faster delivery and reduced manual effort for branch teams while improving customer outcomes. You will lead cross-functional transformation programmes and build practical AI propositions that underpin revenue and client value.

Pay / Benefits

• flexible hours
• hybrid working
• reasonable adjustments
• diversity and inclusion
• career development
• supportive culture

Responsibilities

• Own the AI & Automation product strategy and roadmap aligned with priorities
• Identify high-value AI use cases across the insurance lifecycle (document/data extraction, underwriting support, claims triage, CRM automation, agent copilots)
• Translate problems into product requirements and scope feasible solutions
• Conduct structured discovery with field agents, underwriters, and operations teams
• Manage full product lifecycle from discovery to adoption and value realisation
• Lead large AI transformation programmes spanning multiple functions
• Maintain a robust pipeline of AI opportunities and convert demand into initiatives and revenue
• Deliver AI-led engagements with measurable client value and clear success criteria
• Create and champion an AI narrative with practical propositions and flagship use cases
• Equip teams with AI sales tools, demos, business cases, and reusable propositions
• Strengthen external position through thought leadership and evidence of impact
• Leverage AI ecosystem (LLMs, Copilot, cloud platforms) for immediate value
• Ensure investment is driven by client needs and measurable outcomes
• Stay updated on AI capabilities and vendor landscape
• Drive AI adoption and governance, including training and playbooks
• Identify and remove low-value manual work via AI-enabled products
• Align objectives and incentives for responsible AI-led growth and delivery
• Collaborate with Compliance, Legal and Risk on regulatory standards
• Represent AI & Automation workstream in planning and reviews

Key requirements

• 5–7 years’ experience in product management with exposure to AI/automation/data-driven products
• Experience in or with insurance
• Experience delivering complex transformation programmes with commercial/operational outcomes
• Strong stakeholder management with senior stakeholders and cross-functional teams
• Ability to translate AI concepts into business language and product requirements
• Track record of shipping products from discovery to adoption with measurable outcomes
• Commercial mindset with experience building pipelines, business cases or go-to-market propositions
• Excellent written and visual communication, able to produce roadmaps and stakeholder decks
• Comfort with ambiguity in a developing team

• communication
• stakeholder management
• problem solving
• AI/ML concepts
• data extraction
• automation tools

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