Customer Development Manager f’real

Overview

In this role you own a portfolio of customers, developing clear business plans aligned to the annual operating plan to drive channel outcomes. You manage multi-level stakeholder engagement internally and externally to deliver revenue, profit and KPI targets. You translate insights into compelling customer stories and partnerships, acting proactively to resolve delivery challenges. You work closely with cross-functional teams to meet customer needs on time, building Rich’s as the trusted first choice. This is a growth-focused, customer-centric role at a global food leader.

Responsibilities

• Develop customer strategies aligned with channel/BU direction and design plans to meet market growth assumptions
• Implement customer-focused growth solutions to achieve budgeted and stretch revenue and profit targets
• Be accountable to the Business Unit Head for scope, delivery, and KPI achievement
• Own multi-level contact structures to execute short- and long-term plans with customers
• Own insights and selling stories to drive year-on-year outcomes and strengthen category partnerships
• Proactively find alternatives when monthly/quarterly/yearly delivery is challenged
• Communicate effectively with production, supply chain, technical, NPD, finance, marketing, and category management to meet customer needs
• Collaborate as a proactive BU team member supporting strategy and delivery across customers
• Represent the voice of the customer in-store and with customers, delivering consistently

Key requirements

• Excellent interpersonal and relationship management skills
• Ability to work autonomously and make decisions under pressure
• Ability to source, interpret and create insights from customer and market data
• Capability to create and deliver compelling customer presentations to influence decisions
• Proven ability to develop customer relationships and grow revenue and profit
• Ability to engage with customers at all levels and leverage internal teams as needed
• Adaptable and resilient
• Strong negotiation skills in FMCG environments
• Experience working with R&D and bringing products to market
• Ability to operate at pace in a fast-moving environment

• interpersonal and relationship management
• initiative and decision-making under pressure
• adaptability and resilience
• data interpretation and insight creation from market data
• insight-based solution selling
• creating persuasive customer presentations

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