Service Desk Manager – Internal Apps (Hybrid, Cardiff)

ARO is seeking a Service Desk Manager (Hybrid, Cardiff) to lead 1st and 2nd line teams within the CCIT unit. You will drive service excellence, manage SLAs, and foster a high-performing support culture across multi-customer environments.

You will report to the Head of Service Desk and ensure effective incident handling, escalation, and continuous improvement in a fast-paced MSP setting. Hybrid role with 3 days onsite.

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