Credit Control Manager

Overview

In this role you will lead a 12-strong Credit Control and Cash Allocation team across London and Manchester to own group debt exposure and improve collections performance. You will interact with senior finance leadership and key stakeholders to deliver against KPIs and ensure effective internal controls. The position focuses on optimizing processes, resolving complex escalations, and guiding cash-flow forecasting through accurate collection projections. You will shape credit control procedures and drive system improvements, notably with Dynamics AX, to support scalable governance. This is a high-visibility, impact-driven opportunity to influence debt recovery and financial performance.

Responsibilities

• Lead, motivate and develop a team of Credit Controllers and Cash Allocation professionals
• Drive the collection of outstanding debt and improve aged-debt performance
• Allocate workloads and ensure consistent customer service across the function
• Oversee credit notes, write-offs and internal control procedures
• Manage complex escalations and negotiate settlements with difficult payers
• Liaise with solicitors and external debt collection agencies when required
• Produce regular debtor reporting and commentary for senior leadership and Board packs
• Support cash-flow forecasting by providing accurate collection projections
• Develop KPIs, performance metrics and quarterly team targets
• Own and improve Credit Control procedures and processes
• Identify opportunities to optimise Dynamics AX and other systems

Key requirements

• Proven experience managing a Credit Control team within a complex organisation
• Strong stakeholder management, reporting and process-improvement skills
• Confident dealing with senior leaders, external agencies and challenging debtors
• Regular travel to the Manchester office

• leadership
• stakeholder management
• communication
• negotiation
• Dynamics AX
• debt reporting systems

…