Product Support Specialist – Coffee Machines
West Midlands | Office Based£33,000 – £37,500 (after probation) + BenefitsReady to take your coffee machine engineering experience off the road?This is an excellent opportunity for an experienced
Field Service Coffee Machine Engineer
looking to move into an
office-based technical role , while continuing to use the knowledge and expertise they’ve built in the field.You’ll join a global manufacturer of professional coffee and vending equipment, providing technical support to engineers, service partners and customers across the UK and Ireland.What You’ll Be Doing
Rather than travelling from site to site, you’ll use your hands-on engineering experience to:Provide technical support and advice to field engineersDiagnose coffee machine faults remotely and recommend solutionsAssist with complex technical queries and troubleshootingSupport installations, commissioning and repairsUse telemetry and remote monitoring systems to identify machine issuesProvide product and technical training to engineers and customersHelp develop technical knowledge and troubleshooting resourcesWork closely with the wider technical and product teamsThere may be occasional travel for
training, exhibitions and technical events , but this is predominantly an
office-based position .What We’re Looking For
We’re particularly interested in speaking with
experienced coffee machine engineers
who are ready for a change from constant field-based work.You’ll ideally have:Strong experience servicing and repairing
professional coffee machinesExcellent electrical and mechanical fault-finding skillsExperience working independently in a field service environmentStrong technical problem-solving abilityGood communication skills and the confidence to support other engineersAn interest in using technology, telemetry and remote diagnosticsThis could be the ideal next step if you’re an experienced coffee machine engineer who wants to get off the road, enjoy more stability and use your valuable field experience in a technical support environment.
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