Customer and Trading Manager – Convenience

Overview

In this role you lead store operations and people in a fast-paced retail environment, often acting as the sole manager. You ensure smooth daily running, excellent customer service, and safe, efficient service. You coach a team, manage performance and scheduling, and handle employee relations when needed. You may support nearby stores, contributing to a standards-driven, inclusive retail culture. This is a hands-on leadership role with a clear impact on store performance and customer experience.

Pay / Benefits

• Discount card – 10% on shopping (Sainsbury’s, Argos, Tu, Habitat)
• Annual bonus scheme
• Free food and hot drinks for colleagues
• Generous holiday entitlement, maternity and paternity leave
• Pension – employer contributions match 4-7.5%
• Sainsbury’s share scheme – discounted investment

Responsibilities

• Run daily store operations and take accountability for the shop when other managers are absent
• Lead a team to deliver efficient, safe customer service and meet KPI targets
• Manage performance, capability, disciplinaries, and scheduling/pay accuracy
• Provide coaching on customer service and operational excellence
• Support other stores in the network as needed

Key requirements

• Proven line management experience in a fast-paced, customer-facing environment
• Track record of meeting or exceeding KPIs (sales, availability, customer satisfaction, or engagement)
• Experience handling employee relations issues, including performance and absence management
• Ability to lead operations independently in the absence of senior management

• customer-focused leadership
• coaching and development
• conflict resolution and disciplinaries handling
• ability to work autonomously in a fast-paced setting
• collaborative teamwork with store networks

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