Senior Marketing Specialist, Client Experience Center Advisor

Overview

In this role you drive executive client engagements and onsite events from planning to post-engagement follow-up at NTT DATA’s London Briefing Center. You collaborate with cross-functional teams to shape briefing agendas, manage end‑to‑end logistics, and deliver a high-quality visitor experience. You’ll grow expertise in executive engagement, events management, and CXC operations within a supportive marketing function. This is a hands-on role that combines coordinating complex programs with content and stakeholder management.

Responsibilities

• Plan and coordinate executive briefings and onsite events from request to post-engagement follow-up
• Develop briefing agendas and session flows with CXC and account teams
• Manage logistics for routine and complex events, including room setup, AV, catering, and hospitality
• Coordinate space, equipment, and hospitality decisions with internal stakeholders and leadership
• Track projects, manage vendors, and ensure timely delivery of event elements
• Maintain briefing content, library assets, and subject-matter resources
• Support CRM and briefing management processes with accurate engagement records
• Prepare KPI briefs and leadership presentations on briefing program activity
• Foster relationships with internal stakeholders, executives, and external vendors
• Assist in maintaining briefing toolkit, templates, and process documentation
• Contribute to ongoing improvement of CXC processes and client experience
• Support day-to-day campaign and program management as directed

Key requirements

• Extensive experience in marketing, events coordination, or client-facing support (8–10 years)
• Experience with client experience centers, corporate events, or hospitality is advantageous
• Proven ability to coordinate logistics for senior stakeholder meetings
• Vendor management, budgeting, and multi‑project coordination experience
• Familiarity with technology, professional services, or managed services environments beneficial
• Excellent written and verbal communication; ability to draft professional content and summaries
• Strong project management and organizational skills; ability to handle high-pressure deadlines
• Knowledge of CRM processes and briefing/event management tools (Salesforce, Briefing Edge/Briefing Source)
• Experience with Microsoft 365 (PowerPoint, Word, Excel, Teams, Outlook)
• Strategic, analytical thinking and ability to collaborate across functions
• Fluent English; additional European languages advantageous
• Understanding of IT industry and business needs

• Excellent communication
• Diplomatic and composed under pressure
• Collaborative mindset across cross-functional teams
• CRM processes (Salesforce)
• Briefing management tools (Briefing Edge/Briefing Source)
• Microsoft 365 (PowerPoint, Word, Excel, Teams, Outlook)

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