One Desk Advisor: IT Support & First-Contact Expert

UCL is seeking a One Desk Advisor to provide professional IT support across a broad range of queries, including complex case management and correspondence. You will work through ticketing, phone and live chat to deliver timely, accurate advice.

Take ownership of queries, aim for first contact resolution, follow SLA guidelines and established processes, and build strong relationships with customers and internal stakeholders to ensure seamless IT service delivery.

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