Service Manager ( Aviation )

Overview

As Service Manager, you will own service delivery for major aerospace client contracts within a globally recognised organisation. You will be the primary interface between clients, suppliers and internal teams to ensure high-quality service and sustained relationships. The role combines technical and commercial oversight, with opportunities for professional and technical development. You’ll operate Monday–Friday, shaping service performance and cross-functional collaboration at scale.

Pay / Benefits

• Competitive salary
• Bonus scheme
• Private medical cover
• Group pension
• Share Incentive Plan ESOP
• Travel insurance

Responsibilities

• Oversee service delivery and operations for major clients
• Serve as main point of contact for clients, suppliers and internal teams
• Ensure service requirements are met and relationships maintained to a high standard
• Coordinate with cross-functional stakeholders to deliver on contracts
• Manage key client and supplier relationships
• Support ongoing service improvements and issue resolution

Key requirements

• Technical or commercial aerospace experience
• Qualifications in Operations Engineering, Engineering Management or similar discipline
• Experience in service delivery, operations or a similar role

• Stakeholder management
• Effective communication
• Cross-functional collaboration
• Aerospace industry knowledge
• Operations/Service delivery experience
• Engineering management practices

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