24/7 Helpdesk & Facilities Operations Manager

UPP in Reading is seeking a Helpdesk Manager to lead a busy 24/7 service supporting university partners and residents. You will manage a Helpdesk team, oversee recruitment, induction, training, rostering and performance, while ensuring safety and compliance.

As Planon system super user, you will monitor call data, generate reports and liaise with clients. The role requires strong IT and data literacy, with flexibility including some weekend work.

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