SaaS Complex Product Support Lead

TES in Sheffield is seeking a Complex Product Support Manager (SaaS) to lead a team delivering expert support across all channels. You will work with product development and engineering to resolve issues, drive CSAT, and identify upsell opportunities.

The role requires 5+ years in product support, including 2+ in leadership, and a strong Edtech background. The hybrid role involves coaching, capacity planning, SLAs compliance, and close collaboration with Sales and Customer Success.

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