Senior AI Tools Customer Success Manager (Hybrid, Equity)

Softweb Resourcing is seeking a Senior Customer Success Manager for an AI tools focus in Cambridge with a hybrid work setup. You will help thousands of engineers at leading tech companies maximize value from pioneering AI tech, driving happiness, retention, and growth across a global customer base.

You’ll work hands-on with engineers, directly shaping the CS function and collaborating across teams, with travel to Asia/USA/Europe as part of global engagements.

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