Hearing Wellness Advisor – Brent Cross

Overview

In this role you support customers on their hearing journey within a modern clinic, helping to deliver high-quality care under supervision. You gain hands-on experience with hearing technology and aftercare while preparing for a career in audiology. You work closely with Audiologists to smooth clinic flow and patient preparation, contributing to a customer-centred service. This role offers structured training, clear progression, and a real pathway into audiology through Boots Hearingcare Academy and QHAD.

Pay / Benefits

• Salary: 28,500 per annum
• Monthly bonus scheme
• Boots Discount Card
• Free hearing aids (employee)
• Pension scheme
• 25 days annual leave, increasing to 30 with service

Responsibilities

• Welcome and engage customers in a warm, professional manner
• Conduct hearing screenings and pre-clinic checks
• Assist with hearing aid maintenance, aftercare, and troubleshooting
• Support clinic flow and patient preparation for Audiologists
• Discuss hearing health and next steps with customers
• Manage appointments and customer records accurately
• Deliver a high-quality, customer-centric service
• Contribute to a compliant and well-organised clinic environment

Key requirements

• GCSEs in Maths, English and Science or equivalent
• Strong performance and customer focus
• Ability to balance academic study with clinical practice
• Good communication and organisational skills
• Attention to detail and administration capabilities
• Genuine interest in hearing health and audiology progression

• customer-service mindset
• clear communication
• organisational ability
• hearing screenings
• pre-clinic checks
• hearing aid maintenance and troubleshooting

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