Senior 2nd Line Service Desk Specialist (Hybrid, Leicester)

Digital Waffle in Leicester (hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to uphold service standards. You’ll mentor colleagues, share knowledge, drive continuous improvement and position yourself for supervisory or leadership opportunities in the future.

You’ll collaborate with IT teams and third-party suppliers to resolve issues and contribute to service

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