Retail Customer Service Manager – Betting Shop Leader

Entain operates Ladbrokes and Coral betting shops across the UK. The Retail Customer Service Manager will lead customer service standards, oversee cash handling, and support shop teams in delivering a welcoming, efficient experience for every customer.

The role reports to the Shop Manager, sits within the Shop team, and involves driving customer satisfaction, maintaining shop presentation, and working flexible shifts around a 20-hour weekly rota.

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