Lead Customer Service Analytics & Insights

Company: Scottish Power Ltd.
Apply for the Lead Customer Service Analytics & Insights
Location: Glasgow
Job Description:

SP Energy Networks is seeking a Customer Service Lead Analyst to form and guide a data team, moving from spreadsheet reporting to modern BI with Tableau and Power BI. You’ll translate insights into action across Customer Service, regulatory and executive reporting.

You will lead dashboards design, data governance and analytical excellence, partnering with stakeholders to improve performance and customer outcomes.

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Posted: October 6th, 2026