Technical Author

Salary: £55,000 – 60,000 per year

Requirements

• Experience producing technical documentation within a software or hardware environment.
• Previous experience working in an Agile development environment.
• Experience within a scientific or engineering environment.
• Strong technical writing and editing skills and proficiency with Microsoft Office and documentation software.
• Experience using documentation tools such as Adobe FrameMaker, MadCap Flare or similar.
• Familiarity with version control systems.
• Experience working with content management systems.
• A basic understanding of HTML, CSS and other web technologies.
• Understanding of regulatory and compliance requirements relating to technical documentation.
• Able to understand complex technical concepts quickly and communicate them clearly.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Strong research and analytical skills.
• Able to simplify complex technical information for a customer audience.
• Well organised, with the ability to manage multiple projects and competing priorities.
• Able to work independently while collaborating effectively with cross-functional teams.
• Comfortable managing deadlines and conflicting priorities.
• A proactive approach to identifying opportunities to improve documentation and the customer experience.

Responsibilities

• Develop, write and edit technical documentation, including user manuals, system operation guides and installation instructions.
• Translate complex technical information into clear, concise and accessible content.
• Work closely with engineering and product development teams to gather information and ensure documentation is accurate and up to date.
• Review and update existing documentation to reflect current product and technical information.
• Create diagrams, charts and other visual aids to support technical content.
• Work with graphic designers to incorporate visual elements into documentation.
• Explore innovative ways of communicating complex technical information, including through video and animation.
• Ensure documentation meets relevant industry standards and regulatory requirements.
• Test products and tools to verify the accuracy of technical content.
• Manage documentation schedules and content deadlines, typically working with project managers and engineers across a three-month planning horizon.
• Use content management and documentation systems to organise and publish technical content, ensuring customers can easily access the latest documentation.
• Review documentation produced by other writers to ensure consistency and accuracy.
• Contribute to training materials and e-learning content.
• Participate in peer reviews and provide constructive feedback.
• Identify ineffective processes and recommend improvements to enhance the customer experience.

Technologies

• CSS
• Hardware
• Support
• Web
• UX UI Design

More

We are recruiting for a Technical Author role on behalf of a global engineering and technology business developing specialist hardware and software solutions for customers across international markets. This is a hybrid position based in Huntingdon, with occasional work in Waterbeach, offering a salary of £55,000-£60,000. The role is focused on producing clear, accurate and user-friendly technical documentation that helps customers integrate and use our technology effectively. Please note that this opportunity does not offer sponsorship.

#J-18808-Ljbffr…