- Ensure smooth service delivery during all opening hours
- Maintain high standards of food hygiene and safety (e.g. HACCP compliance)
Staff Management
- Recruit, train, and supervise restaurant staff
- Prepare staff rotas and manage shift scheduling
- Monitor staff performance and conduct appraisals
Customer Service
- Handle complaints and resolve issues professionally
- Manage budgets, stock control, and cost efficiency
- Monitor sales and profitability
- Handle cash flow, tills, and financial reporting
Compliance & Legal Requirements
- Ensure compliance with:
- Health & safety regulations
- Food safety standards (e.g. Food Standards Agency guidance)
- Maintain accurate records for inspections
- Order supplies and manage inventory
- Liaise with suppliers and negotiate pricing
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