ServiceNow Lead

£90,000-£100,000 + Bonus + Car Allowance | Hybrid | London

We’re working with a leading UK telecommunications organisation looking for an experienced ServiceNow Platform Lead to take ownership of their enterprise ServiceNow platform and shape its future direction.

This is a senior role covering platform strategy, architecture, governance, integrations and optimisation, with the opportunity to drive automation and AI across a complex technology environment.

Key Responsibilities

• Own the ServiceNow strategy, roadmap and governance
• Lead platform architecture, integrations and optimisation
• Improve platform performance, adoption and cost efficiency
• Identify opportunities for automation and AI
• Work closely with senior technology and business stakeholders

About You

• Strong enterprise ServiceNow experience
• Telecommunications experience is essential
• Strong knowledge of ServiceNow architecture, ITSM and ITOM
• Experience with complex integrations and enterprise platforms
• Strong stakeholder management and commercial awareness
• Experience owning or leading ServiceNow platforms at scale

Hybrid working – London, 2 days per week in the office.

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