Student Services Centre Manager

Overview

As Student Services Centre Manager, you will lead the central point of contact for non-academic enquiries, shaping a seamless student experience. You will collaborate with Professional Services to deliver a coordinated, efficient service that supports students throughout their journey. The role combines customer service leadership with process improvement and strong IT, organisational, and people skills to adapt in a busy environment. You’ll contribute to a culture of excellence and student-centred service, with a clear impact on the student experience and staff collaboration.

Pay / Benefits

• Generous annual leave
• Training and development opportunities
• Pension scheme with employer contributions
• Cycle to Work
• Season Ticket Loans
• Help with the cost of Eyesight testing

Responsibilities

• Oversee the Student Services Centre operations delivering non-academic enquiry handling and information provision
• Drive high-quality customer service and aim for an excellent student experience
• Lead and coordinate staff and processes to ensure efficient, integrated services across teams
• Innovate and improve IT-enabled processes to respond quickly to changing requirements
• Collaborate with colleagues across Professional Services to provide a well-co-ordinated service
• Monitor performance, support staff development, and manage workload in a busy environment
• Represent the Centre in cross-departmental initiatives to align with university priorities

Key requirements

• Commitment to delivering excellent customer service and placing students at the heart of service design
• Proven ability to innovate and improve processes
• Strong IT, organisational, and interpersonal skills
• Ability to work under pressure and adapt to changing requirements in a busy setting
• Experience in leading or coordinating a service delivery team (implied)
• Eligibility to work in the UK for the duration of employment (visa status)

• Customer-focused mindset
• Strong communication and interpersonal skills
• Collaborative and cross-functional teamwork
• IT proficiency and ability to leverage information systems
• Process improvement and project coordination
• Data-driven decision making (implied by performance monitoring)

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