German Speaking Account Manager – Hotels EMEA

Overview

In this role you act as the trusted advisor for a high-value portfolio of hotel groups in EMEA, ensuring deep utilization of OpenTable’s software post-sale. You balance strategic account planning with hands-on execution to protect core revenue and drive upgrades, while aligning technology with clients’ business goals. You’ll collaborate with cross-functional teams to influence product direction and support the hotel partners’ success. This is a mission-driven role in a global hospitality tech environment with meaningful impact on restaurant revenue and guest experiences.

Pay / Benefits

• work from almost anywhere up to 20 days per year
• private health & dental insurance
• SpringHealth therapy
• Headspace subscription
• annual company-wide week off
• volunteer time

Responsibilities

• Meet and exceed retention and revenue targets for your hotel portfolio
• Drive upsell opportunities and ensure high ROI on accounts
• Guarantee world-class customer satisfaction through proactive follow-ups
• Maintain CRM records and report account health and progress toward KPIs
• Maintain expert knowledge of OpenTable solutions and demonstrate value to C-suite stakeholders
• Provide market feedback to Product and Marketing to influence the roadmap
• Collaborate with Hotels Account Executives and Inside Sales to ensure smooth from signing to live
• Support new business rollouts and accelerate revenue recognition

Key requirements

• 5+ years of Account Management or equivalent in B2B SaaS or hospitality technology
• Proficiency in Google Suite and Salesforce or similar CRM
• Ability to discuss AI applications in a professional setting
• Business-fluent German preferred
• Strong negotiating and communication skills
• Data-driven decision-making attitude
• Resilience and ability to manage multiple priorities
• Willingness to travel 30–50% across the EMEA region
• Passion for hospitality industry; restaurant management or F&B sales experience a plus

• Negotiation
• Communication
• Cross-functional collaboration
• Salesforce
• Google Suite
• CRM analytics

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