Senior Account Manager , Amazon Pick up and Returns

Overview

In this role you will drive the expansion and optimization of Amazon’s Pickup & Return Points (PARP) network in the UK. You will manage complex partner relationships, shape strategic growth, and ensure best-in-class customer experiences across Locker and Counter locations. You will collaborate with cross-functional teams to influence senior leadership with data-driven insights and actionable plans. This is a high-impact role at the intersection of partnerships, operations, and customer experience, with a clear mandate to scale disruptive delivery options.

Responsibilities

• Own and nurture executive relationships with C-level stakeholders across partner organisations
• Lead high-value contract negotiations including commercial terms, SLAs, and network expansion agreements
• Manage full Locker and Counter network lifecycle: performance, expansion, and operations
• Conduct market analysis and forecasting to inform strategic decisions for senior leadership
• Drive network development, optimization of operations, and contract renewals
• Collaborate cross-functionally with Tech Ops/Installation, Retail, Finance, Marketing, Business Planning, Legal, Product Management, Tech
• Lead business expansion, route-to-market strategies, and new product/service launches
• Drive offline marketing campaigns with location partners
• Leverage AI tools and automation to improve efficiency and decision-making
• Ensure best-in-class customer experience across all Pickup and Return locations

Key requirements

• Bachelor’s degree in business, data science, public administration, finance, engineering, human resources or related field
• Experience presenting to C-level executives and cross-organizational stakeholders
• Knowledge of general AI tools
• Experience owning projects and communicating timelines, executing independently
• Strong oral and written communication skills
• Experience in data analysis with ability to derive insights for decisions
• Experience in account management, business development, or partner management

• Stellar stakeholder management
• Strategic thinking
• Cross-functional collaboration
• Knowledge of AI tools
• Data analysis and forecasting
• Contract negotiations

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