Senior Repairs Scheduler

Position: Senior Repairs Scheduler

Location: Merton

Salary: (Apply online only)

The role:

We are looking for a team player, who is organised, with strong communication skills to join this thriving team.

Duties include

• Arranging operatives to complete maintenance works
• Inputting and updating works orders into CRM system
• Overseeing the scheduling team, providing guidance and support
• Working closely with the contract management team to ensure efficiency
• Listening and understanding issues raised by clients and tenants and actioning resolutions
• Communicating with tenants to update on work progress and complete customer satisfaction surveys
• Providing excellent customer service

The ideal candidate

• Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines.
• Ability to show tact and discretion when dealing with sensitive and confidential information.
• Excellent communication skills, telephone skills and interpersonal skills.
• Ability to use IT – MS Packages and database systems
• Excellent planning and organisational skills.
• Experience working in the construction / property services industry is desirable, particularly within administration, scheduling, complaint handling

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