Introduction
Are you passionate about technology and eager to kickstart your career in IT? John Finch Computers, a well-established IT support and services company based in Hereford, is offering an exciting opportunity for an IT Support Apprentice to join their friendly and experienced team.
About the Employer
At John Finch Computers, they’ve been providing professional IT support, networking, and managed services to schools, businesses, and home users across Herefordshire and beyond for over 30 years. They pride themselves on their hands-on, customer-focused approach, delivering reliable solutions that make technology simple and effective for everyone.
What You’ll Do
- User Support & Troubleshooting – Providing technical assistance to staff and students for hardware, software, and network issues via phone, email, and on-site visits
- Account & Security Management – Performing password resets, account setups, and supporting multi-factor authentication while ensuring IT security policies are followed
- Hardware & Software Maintenance – Installing, configuring, and upgrading computer components, peripherals, and software applications, including operating systems and productivity tools
- Network Device Support – Assisting with the setup, monitoring, and troubleshooting of networked devices such as switches, routers, firewalls, printers, and interactive whiteboards
- Documentation & Escalation – Logging issues and resolutions in ticketing systems, maintaining accurate records, and escalating complex problems to senior engineers or vendors when necessary
Training Outcome
Possible full-time position within the business.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
Qualifications
- Essential – GCSE – English – 5/C
- Essential – GCSE – Maths – 4/C
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday 8.30am – 5.00pm.
Expected Duration: 1 Year 3 Months
Training Provider: BALTIC TRAINING SERVICES LIMITED
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