Remote MSP Service Desk Engineer – 1st/2nd Line

Synergy provides premium white-glove IT support to creative industries from a UK-based MSP. The Service Desk Engineer (1st/2nd Line) will be the first point of contact for high-profile clients, triaging and resolving incidents across macOS and Windows while maintaining strong relationships.

Primarily remote with occasional London/client site visits; 3+ years of experience and relevant certifications highly valued.

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