Retail Customer Service Team Leader: Coaching & Growth

William Hill, a leading retail betting operator, is seeking a Team Leader for one of its betting shops in Sheffield. You will lead a frontline team, coach staff, ensure exceptional customer service, and maintain a welcoming shop environment.

The role requires shift patterns 8am–10pm, with evenings and weekends on a rota basis. Benefits include annual pay review with bonus, 28 days holiday (pro rata), birthday day off, induction and ongoing training, pension match up to 4%, and staff discounts.

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