Job Description n Job Summary: n Seeking an OSS/Onsite Support Engineer to provide onsite End User Services (EUS), workplace IT support, and IT/OT support in a production/manufacturing environment. n Key Responsibilities: n n Provide onsite support for Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, tablets, and peripherals. n Handle IMACD, hardware life cycle, asset tracking, and inventory management. n Support production workstations, MES, IoT/OT devices, and manufacturing applications. n Troubleshoot LAN, VLAN, TCP/IP, VPN, hardware, connectivity, and cabling issues. n Coordinate with Service Desk, Infrastructure, Network, Security, Application, OT/Automation teams, and vendors. n Support incident, problem, change, vendor, and major incident activities. n n Requirements: n n 3-8 years of End User Support/OSS experience. n Experience supporting manufacturing, industrial, or mill environments preferred. n Experience in EUS, onsite support, and IT/OT integrated environments is highly desirable. n A valid driving license should be considered mandatory. Several support locations may require travel to nearby sites as part of service delivery activities. n Given the limited availability of public transportation in certain locations, the ability to travel independently will be essential for supporting operational requirements effectively. n Strong troubleshooting, communication, customer service, and vendor coordination skills. n Ability to work on-call and in business-critical support environments. n
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