Director of Strategic Account Service Management

Equinix is seeking a Service Management Director to serve as the primary operational interface post-sale for our largest global strategic accounts. You will advocate for customers, drive a superior experience, and work cross-functionally with Customer Success, Customer Experience, xScale, Data Center Ops, GOX, and Account teams.

You will lead operational alignment, drive initiatives from reviews and feedback, and influence change to improve service levels and outcomes across the organization.

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