Mid-Market Customer Success Leader, Healthcare SaaS

Heidi is hiring a commercially driven Mid-Market Customer Success Manager to own a portfolio of ~50 accounts and a ~£2.5M ARR book across UK healthcare organisations. You will manage a full quota, forecast pipelines, and partner with Account Executives to drive renewals and expansions.

This is a true revenue ownership role in a high-volume, multi-product SaaS environment. You’ll use usage data to spot expansion opportunities, build account plans, and lead renewal conversations from start to

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