We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
Our Regional Operations Managers provide guidance and direction to our teams as well as support to our GM’s to deliver the Manorview level of service and consistent standards. On a day-to-day basis they can be found in all areas of the venue; talking to our teams, supporting our Heads of Departments to deliver standards and celebrating success at every opportunity. Reporting to the group Operations Director, you will champion our culture and ensure we retain our talented team!
ABOUT THE ROLE…
Strategic Leadership & Regional Oversight
- Multi-site oversight: Manage the overall operational performance across all assigned venues.
- Group objectives: Execute group operational objectives and help guide and develop individual venue strategy in line with those goals.
- Continuous improvement: Conduct market analysis and implement changes to drive ongoing growth and development.
- Culture ambassador: Actively embrace and represent our culture across all venues and teams.
Financial Management & Performance Optimisation
- Performance optimisation: Drive performance optimisation of the area and conduct structured business reviews.
- Cost control: Manage the area P&L with a strict emphasis on protecting margins and controlling wages.
- Financial accountability: Maintain overall accountability for area financial performance and targets.
Operational Standards & Compliance
- SOP compliance: Ensure every venue strictly follows standard operating procedures (SOPs) and brand guidelines.
- Venue standards: Remain fully accountable for area standards of product, service, and physical presentation.
- Quality audits: Conduct comprehensive property inspections, safety walks, and service audits to maintain high cleanliness and guest satisfaction scores.
- Health & safety: Work with Compliance and H&S team to ensure the area meets all statutory H&S regulations and compliance frameworks.
People Management, Development & Succession
- General Manager coaching: Mentor GMs and drive operational excellence across all venue leadership.
- Leadership development: Support, mentor, and develop venue leadership teams to ensure they are equipped to succeed.
- Talent succession: Oversee regional recruitment, training frameworks, and career development alongside the People Team.
- Talent pipelines: Partner with the People Team to establish robust talent pipelines for future growth.
- Senior recruitment: Manage the recruitment and career progression of the venue senior team.
- Team retention: Strive to improve team retention through engagement and active development.
Cross-Functional Collaboration & Resource Sharing
- Resource sharing: Coordinate cross-property staffing and collaborative operational solutions during peak times or shortages.
- Cross-functional teamwork: Work alongside GMs and Operational Support teams to streamline workflows and maximise efficiency
- Support infrastructure: Work alongside group support teams to ensure venues and teams are set to succeed, thrive, and grow.
ARE YOU THE RIGHT PERSON…
- Proven experience as anArea Manager, Operations Manager, or Multi-Site Leaderwithin the hospitality, hotel, or leisure sectors.
- Strong financial acumen with extensive experiencemanaging multi-site P&Ls, margins, and labor costs.
- Demonstrated track record ofcoaching and developing General Managersand senior venue teams.
- Passion for people, culture, and buildingsustainable talent pipelines.
- Excellent communication skills with the ability to collaborate effectively withgroup support and executive teams.
- Full UK driving license and a willingness to travel regularly throughout your region
We are very excited to welcome you to our team but don’t get us wrong, we are looking for just the right fit. For someone who wants to be part of our journey, who understands our values, purpose and our passion and we won’t accept anything less. You are not someone who micro-manages their team or works against the GM. You are not office bound or only work to your own goals and achievements. You are not individualistic or self-centred and do not expect from your team what you are not prepared to deliver yourself.
Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!
We make life better for our team by:
- Offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career
Salary starting from £65,0000 per annum
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