Customer Service Advisor – Banking & SME Support (Hybrid)

Allica Bank, based in the United Kingdom, seeks a Customer Service Advisor to provide 1st line support for Retail and SME customers via Chat (Online) and Telephony, plus Back Office tasks to keep the function running smoothly.

You will be the focal point for customers, delivering exceptional service while living the bank’s values and communicating in clear, customer-friendly language. The role involves handling inquiries, resolving issues and supporting change initiatives.

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